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Beautiful LodgeHad a 1 bedroom suite very close to the double cabin run!
Poor ManagementOur room was not ready at check in time (4PM)and we had been "guaranteed" that it would be. We had travelled all day to get there and were exhausted. The next two days our room was not cleaned. The excuses were unbelievable. When I called the first day to ask why our room was not cleaned, I was told, "we had 80 people check in today", as though that was our problem. A hotel is supposed to be able to look after its guests as promised, including cleaning the room. The second day when I called I was told the housekeeping staff had gone home for the day. Other excuses followed. Very disappointing.
Atmosphere in the main lodge area is very nice. What a shame about the rest of it.
Staff and room a bit run downWhile location is very good for access to the slopes we found some of the staff to be very average in terms of their service-orientation. Certainly not at a Four Seasons level (although you're not paying those prices here). The room was in need of an upgrade, too.
Nice PlaceVery nice lodge, nice rooms and good restaurant/bar. Location is a little difficult, a walk on icy path to nearest ski trail. Marked and gondola are close by.
Condo was beautiful but freezingThe one bedroom condo was beautiful with a fireplace visible in the living room and bedroom. However, the entire bedroom, sink area and bathroom were supposed to be heated by 5 ft of baseboard heating - and this entire area was exposed to exterior walls. They gave us an electric heater but still made the entire condo very dry (despite the humidifier). My wife was sick while we were there and got sicker in that room. Would not recommend.